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Post by paulchapman on Oct 30, 2007 20:15:23 GMT
That's disgraceful service, Dom  Hope you get it sorted soon. Cheers  Paul |
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Post by andy on Oct 30, 2007 20:26:35 GMT
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Post by jake on Oct 30, 2007 20:35:46 GMT
It's not Festool, it's Minden, the distributor in the UK (who are not a subsidiary of Festool). They are, in my experience, a very weak link in Festool's quality chain for UK customers. I would complain to Festool in Germany, if enough people that do that (I have in the past), maybe eventually they'll get the boot.
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Post by dom on Oct 30, 2007 20:36:24 GMT
Yup and in 12 hours their 48 hours is up and it's not been collected yet.
Class service.
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Post by colincott on Oct 30, 2007 23:34:56 GMT
Yup and in 12 hours their 48 hours is up and it's not been collected yet. Class service. I hope it get sorted soon, plus I would not like to be on the end of the phone when you ring |
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Post by dom on Oct 31, 2007 5:54:05 GMT
So who the hell am I talking to when I phone you up  |
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Post by colincott on Oct 31, 2007 8:50:13 GMT
So who the hell am I talking to when I phone you up When you ring up about the sander you old fuddy duddy  |
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Post by dom on Oct 31, 2007 19:24:30 GMT
Update on the broken Rotex.
It was supplied to me by Healeys in Hatfield.
Today a gentleman arrived from there(Keith)and swapped my broken Rotex for a brand new one.
He told me that they would sort everything out with Festool.
Bravo Healeys. That's what I call service above and beyond.
Thank You
Dom
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Post by dirtydeeds on Oct 31, 2007 20:07:32 GMT
now thats the way to deal with things
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Post by paulchapman on Oct 31, 2007 21:18:09 GMT
Good to hear you got it sorted, Dom. Cheers Paul |
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Post by colincott on Oct 31, 2007 21:25:45 GMT
Well I guess the rattle can now go back in the pram now <Duck and runs for the door grabbing the car keys on the way> |
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Post by jfc on Oct 31, 2007 22:39:56 GMT
Glad to hear you or your tool shop sorted it Dom . Now you just have to go and buy those new tools you said you where going to buy ;D
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Post by andy on Nov 1, 2007 10:11:53 GMT
Glad to hear you or your tool shop sorted it Dom . Now you just have to go and buy those new tools you said you where going to buy ;D and claim your Audi r8  |
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Post by dom on Nov 1, 2007 18:19:40 GMT
Glad to hear you or your tool shop sorted it Dom . Now you just have to go and buy those new tools you said you where going to buy ;D and claim your Audi r8 Saw one on the farm yesterday, when you look in the back window you can see the engine right there, no roller cover , nothing , I mean you could just smash that glass and nick it. Why would I claim one anyway ? |
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Post by paulchapman on Nov 1, 2007 18:43:27 GMT
Why would I claim one anyway ? Do you mean you already have one....... ;D |
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Post by thatsnotafestool on Nov 2, 2007 18:53:12 GMT
Update on the broken Rotex. It was supplied to me by Healeys in Hatfield. Today a gentleman arrived from there(Keith)and swapped my broken Rotex for a brand new one. He told me that they would sort everything out with Festool. Bravo Healeys. That's what I call service above and beyond. Thank You Dom Yup..I've had excellent service also from Healey's in the past. Glad you got it sorted out. |
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Post by gazza on Dec 31, 2007 1:25:02 GMT
Seems that the Rotex have a problem with their gearing from what ive been told. I was going to buy one and was advised to buy the metabo instead. Just though it might be interesting for anyone thinking of buying one themselves. Cheers, Gazza. |
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Post by wrongnail on Mar 19, 2008 10:06:51 GMT
Hi folks, whilst the Far Eastern suppliers undercut prices you and I will be paying tax to support the un-employed manufacturing people in the UK. Doesn't that also apply if we buy American tools? Whenever we buy anything from any suppliers abroad we are in effect, taking bread from the mouths of our fellow Nationals. I fully appreciate the sentiment, being in agreement for the most part. The fact remains though, we are spending our cash and we have the right to ask for discount, just as a vendor has the right to refuse. That's business. As to buying British, I have seen Lie Nielsen planes and the British equivalents, I know which I prefer. The last UK built machine I bought, that lived up to claims was my new, 1971 Coronet Major, with attachments. Even that had a few drawbacks in design, but it wasn't difficult to work around those and it's still working just fine. So these days, l have no pangs of conscience about shopping abroad. I don't blame the shop-floor. I blame young-pup, upwardly-mobile, management. The kind of idiot who thought it was laudable to slap a coat of sticky lacquer all over the cast iron surfaces of Stanley bench-planes! Regards John  |
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